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Commented on To What Extent Should IT People Understand the Industry They Are Deploying Their BPM Solution In? in ebizQ Forum

April 29th, 2009 · No Comments

When I started working in IT long time back, the main job title was Systems Analyst. This job role included basic business (the domain) knowledge and software development expertise. As the software engineering field evolved many enterprises found they had spent lot of money and time on Professionals who did not understand their business and processes, so Enterprise IT Dept slowly started involving their own business professionals. The role of Systems Analyst has now changed to Business Analyst where they must know more about the business, the process and have a good understanding of the technology so the IT team can deliver what they want in a software product. To answer the question there are no IT BPM people. The Business Analyst or Process Analysts should be from their own organization or the organization needs to hire a consultant with business and IT skills. Basically, you can’t deploy if you don’t know the Industry. BPM is successful if it starts at the business level and then goes to IT. BPM is for the Industry, by the Industry and of the Industry.

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